Responsible Purchasing

1 · What this covers

Harmony Collect sells packs, and a pack is a purchase whose contents are decided when you open it. That is a product people can spend more on than they meant to, so this page sets out what you can do about it, what we do about it, and what we cannot see.

Everything here is enforced at the checkout. None of it is advice we hope you take — the limits below refuse an order, and you can test that.

2 · Stopping yourself

You can stop yourself buying, for as long as you choose, from your account. It takes effect immediately and nobody has to approve it.

You choose how far it goes. The narrower option stops you adding money and leaves you free to spend a balance you already hold, because trapping your money is not protection. The wider one stops purchases entirely.

WE WILL NOT SHORTEN IT FROM A BUTTON. You can always extend an exclusion; bringing one forward means writing to support and waiting for a person. A switch that turns protection off in one click is not protection, and that is the whole reason this is asymmetric.

3 · The pause everybody gets

Separately, ordering pauses for everyone after a run. Place more than the published number of orders within a rolling day and the next one waits about fifteen minutes.

It is a pause rather than a daily cap, and the difference matters: a cap of so-many-per-day only moves a run to tomorrow, while a pause interrupts the one you are in. Nothing is lost while it runs — your basket is still there.

The exact figures are settings an operator can change, and your account page shows where you currently stand against them rather than letting you discover it at the checkout.

4 · What we do not do

We do not advertise a pack as a way to make money, we do not tell you a card is an investment, and we do not use scarcity to hurry you. What is in a pack and how often each card appears are published in full before you buy, and no membership, price or promotion changes either.

We do not send marketing about packs to anybody who has excluded themselves.

5 · What we cannot check

WE DO NOT KNOW YOUR AGE. We have never asked for a date of birth, so we cannot apply the age-based limits some marketplaces do — and we would rather say that than imply a check we do not perform. You confirm you meet the legal age in your jurisdiction when you open an account.

We also cannot see what you spend anywhere else. The limits here apply to this shop and to nothing beyond it.

6 · Where to get help

If spending has stopped feeling like a choice, the National Council on Problem Gambling runs a free and confidential helpline in the United States on 1-800-522-4700, twenty-four hours a day.

You can also write to us at customerservice@harmonyeshops.com. We will action an exclusion from that message without asking why.